http://www.videoprofitsurge.com/ may, but are under no obligation to, honor requests for refunds for the following reasons:
Non-delivery of the product:-
Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us. Depending on the price of the product, http://www.videoprofitsurge.com/ may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item;
Download issues:-
You have problems that prevent you from downloading the product. http://www.videoprofitsurge.com/ recommends that you contact the support team for your browser provider, as http://www.videoprofitsurge.com/ ensures that our software can be downloaded with all major browsers, and this problem usually arises from a customer's issue with either their browser, firewall, or network;
Irreparable defects with the software:-
Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request; BigFunction Product Support
Product not-as-described:-
A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples ( in the form of video overviews, demo links, product samples, screen shots) of each type of the product offered before making a purchase.
Processing Refunds:-
Once confirmed via proof of purchase and none of above apply we will apply refund in full via JVZoo as are payments are processed via their platform and we will not refund outside of this system at all.
Satisfaction Guarantee:-
We provide a short amount of time for you to test are product out to know it is fully functional as described and is not to be mistaken for a trial period as we allow for installation of are product and for any support to be received within the period of time stated and after this period of time we shall not be willing to issue refunds under no circumstances at all.
PLEASE CONTACT US AT ARE CUSTOMER HELP DESK TO HAVE ANY REFUND REQUEST LOOKED INTO.